Implementing WhatsApp Business API Scope of Work

Objective:

The primary objective of this scope of work is to implement the WhatsApp Business API for your business. WhatsApp is a powerful messaging platform that allows businesses to engage with customers, provide support, and conduct marketing campaigns. This scope of work outlines the tasks and deliverables involved in the WhatsApp Business API implementation process.

  1.  Initial Consultation:

    • Needs Assessment: We will begin with an in-depth discussion to understand your business goals, target audience, and the specific requirements for implementing the WhatsApp Business API.
  2. WhatsApp Business Account Setup:
    • WhatsApp Business Account Registration: We will assist in registering your business account on WhatsApp Business, ensuring it complies with WhatsApp’s policies.
  3.  API Integration:
    • API Selection: We will help you choose a suitable WhatsApp Business API provider or build a custom solution if needed.
    • API Integration: The WhatsApp Business API will be integrated into your existing

  4.  User Verification:

    • User Verification: We will assist in the verification process required by WhatsApp to ensure your business account’s authenticity.

  5.  Messaging Templates:

    • Template Creation: We will help you create messaging templates for various communication purposes, including order updates, customer support, and marketing messages.

  6. Contact Management:

    • Contact List Import: We will assist in importing your existing customer contact list into the WhatsApp Business API.
    • Contact Segmentation: We will help segment your contact list for targeted messaging.

  7.  Automation and Chatbots (Optional):

    • Automation Setup: If desired, we can set up chatbots and automation for handling common customer queries and tasks.

  8. Training and Guidelines:

    • User Training: We will provide training for your team on how to effectively use the WhatsApp Business API, create templates, and manage contacts.
    • WhatsApp Policies: We will ensure that your team is familiar with WhatsApp’s business policies to maintain compliance.

  1. Reporting and Analytics:

    • Performance Metrics: We will set up tracking tools to measure the performance of your WhatsApp Business API, including response times, message delivery rates, and user engagement.
    • WhatsApp Policy Compliance: We will ensure that all communications and messages are in compliance with WhatsApp’s policies.

  2. Consultation and Recommendations:

    • Client Meetings: We will schedule regular meetings to discuss the performance of the WhatsApp Business API and make any necessary adjustments.

  3. Ongoing Support and Maintenance:

    • We will provide support services to address any issues or adjustments that may arise during your use of the WhatsApp Business API.

  4.  Project Timeline:

    • The timeline for this project will be discussed and agreed upon during the initial consultation.

  5. Client Collaboration:

    • Your active involvement throughout the process is crucial to ensure that the WhatsApp Business API implementation aligns with your business goals and objectives.

    By the completion of this scope of work, you will have a fully functional WhatsApp Business API integrated into your business operations, enabling you to engage with customers, provide support, and conduct marketing campaigns effectively. We are dedicated to helping you leverage WhatsApp as a powerful communication tool to enhance customer engagement and drive business growth.